FAQ
Is BONSKIN safe for sensitive skin?
Absolutely. BONSKIN is formulated with sensitive skin in mind.
Our products are free from artificial fragrance, alcohol, and harsh ingredients.
Jeju Aragonite Hot Spring Water is naturally rich in soothing minerals that help calm irritation and restore balance—perfect for even the most delicate skin.
Do your products contain any fragrance?
No. All BONSKIN products are100% fragrance-free.
We believe skincare should feel clean, calming, and never overwhelming—especially for sensitive skin. That’s why we intentionally leave out both artificial and natural fragrances to make our formulas as gentle and universal as possible.
Does the mineral water actually benefit the skin?
Yes. Our hero ingredient—Jeju Aragonite Oncheon Water—has been clinically tested for its ability to improve skin hydration, reduce visible redness, and support barrier recovery. Rich in calcium and magnesium, this naturally balanced water helps soothe and replenish even the most sensitive skin.
This isn’t a modern trend—it’s a timeless ritual rooted in Eastern tradition. During the Joseon Dynasty, Korean royalty and court beauties turned to hot spring bathing to maintain radiant, healthy skin. BONSKIN brings this centuries-old ritual into a modern, daily routine, supported by science and refined for today’s skin needs.
We’re proud to share research findings and clinical results on our blog so you can explore the full benefits of this extraordinary water—beyond marketing, grounded in both history and proof.
Are the products too rich for summer or oily skin?
Not at all. Our textures are designed to belightweight, quick-absorbing, and breathable—perfect for all seasons, including humid climates.
You’ll get deep hydration without any heaviness, residue, or shine.
Can pregnant women use BONSKIN?
Yes. Our formulas are made withgentle, non-irritating ingredientsthat are safe to use during pregnancy.
However, if you have specific concerns, we always recommend doing a patch test or speaking with your healthcare provider.
Is BONSKIN only for women?
Not at all. BONSKIN is created for all skin, regardless of gender.
Our fragrance-free, irritation-free formulas are especially appreciated by those with sensitive or reactive skin—including many of our male customers.
This timeless ritual traces back to the kings of the Joseon Dynasty, who turned to Oncheon bathing to maintain strong, clear, and resilient skin.
Historical medical records even note the use of hot spring rituals for both skin restoration and inner healing—a practice that inspired the very essence of BONSKIN.
How long does shipping take? Can I return a product?
We ship from our New Jersey fulfillment center. Orders typically arrive within2–4 business days.
If you’re not fully satisfied, contact us within7 daysof receiving your product—we’re happy to help with a return or exchange.
Shipping & Returns
Shipping information
We prepare and ship your BONSKIN order with care and efficiency, so it gets to you in the right condition—on time and stress-free.
Where do we ship?
We currently ship within the United States. International shipping is coming soon.
How long does it take?
Orders are processed within 1–2 business days, and standard delivery usually takes 2–4 business days.
Where do orders ship from?
All orders are fulfilled from our New Jersey facility.
Shipping cost?
Shipping is free on orders over $90. For orders under $90, a flat shipping rate will apply at checkout.
Returns & Refund Policy
We want you to feel at ease with every part of your BONSKIN experience—but if something doesn’t feel right, we’re here to help.
Can I return a product?
Yes. We accept returns of unopened products in their original condition within 7 days of delivery.
If you're a first-time customer, you're welcome to return a gently used product one time—just let us know within 7 days of receiving your order.
How do I start a return?
Please email us at hello@bonskin.shop with your order number and a short note about why you’re returning the product.
This helps us understand your experience and continue improving. We’ll respond within 1–2 business days with the next steps.
Who covers return shipping?
Customers are responsible for return shipping costs, unless the product arrived damaged or was sent in error.
Will I receive a refund?
Once we receive and inspect your return, we’ll issue a full refund to your original payment method (excluding original shipping fees). You’ll receive a confirmation once your refund is processed.
What if my product arrives damaged?
If anything arrives broken or compromised, please email us at hello@bonskin.shop within 3 days of delivery and include a photo.
We’ll send you a replacement or offer a full refund—whichever you prefer.